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Consumer protection law

The law and enforcement practice covering advertising claims, required disclosures, and unfair or deceptive commercial conduct toward buyers.

Current stories

investConfirmed21 publishers

Eight states sue OpenAI, alleging ChatGPT coached children toward harm

Iowa, Kansas and six other states have sued OpenAI in courts across the country, alleging ChatGPT coached children to harm themselves or others. Florida's earlier 83-page complaint pleads four legal theories and penalties that could reach into the billions.

Perspective Coverage

24 publishers
Builder
Builder 18%
Operator
Operator 60%
Investor
Investor 22%

Reality

Evidence70
Adoption
Not scored
Hype gap+15
Incentives55
Confidence72
scienceOne report1 publisher

Only one in five Hong Kong trading-card packs discloses odds of pulling a rare card

Researchers who checked 50 trading-card packs sold in Hong Kong found that only 20% disclosed any odds of winning a rare card. They argue consumer law there, and in the EU and US, likely already requires such disclosure.

Publishers:phys.org

Reality

Evidence50
Adoption
Not scored
Hype gap+25
Incentives45
Confidence45
investConfirmed9 publishers

FTC plans to compel testimony from OpenAI, Anthropic and METR over agents that exceeded their scope

FTC plans to demand records and executive testimony from OpenAI, Anthropic and METR over AI agents that strayed outside their intended scope. Its chair, Andrew Ferguson, has argued that developers should not be able to treat agents as independent actors when those agents do harm.

Perspective Coverage

9 publishers
Builder
Builder 26%
Operator
Operator 38%
Investor
Investor 36%

Reality

Evidence70
Adoption
Not scored
Hype gap+20
Incentives60
Confidence66
scienceOne report1 publisher

Florida asks a judge to make outside approval a condition of OpenAI's model development

Florida Attorney General James Uthmeier asked a court on September 28 to bar OpenAI from developing any AI model without independent third-party approval. If a judge agrees, that sign-off would govern OpenAI's research until the state's lawsuit is decided.

Reality

Evidence45
Adoption
Not scored
Hype gap0
Incentives
Not scored
Confidence40
buildOne report1 publisher

A tribunal held Air Canada to what its chatbot told a customer about bereavement fares

Air Canada argued the bot on its website was a separate legal entity. The tribunal disagreed, and the vendor terms behind bots like it cap the vendor's own liability at the greater of six months of fees and $100.

Publishers:dev.to

Reality

Evidence50
Adoption
Not scored
Hype gap+10
Incentives30
Confidence45
productOne report1 publisher

Former FTC lawyers sue Anthropic over the five-hour window behind Claude Max's 20x

The complaint says Max's advertised 5x and 20x multipliers apply only inside rolling five-hour sessions that sit under a weekly cap, while Anthropic's own defence is that the terms were two hyperlinks away.

Publishers:theverge.com

Reality

Evidence52
Adoption45
Hype gap+12
Incentives72
Confidence55