BitMart's 'orderly' shutdown: unpaid staff, frozen funds, and a reserves proof still unpublished
The exchange promised proof of reserves on May 23 and has not delivered it. Its founder now says he will take his own staff's unpaid-wage claims to the police.
The Investor · Invest desk

What happened
- On July 26 BitMart announced it would stop accepting new deposits, sign-ups or orders on that date at 01:30 UTC; the exchange announced its wind-down on July 26.
- BitMart is registered in the Cayman Islands and halted new user registrations immediately when it announced the shutdown.
- All futures and spot trading is expected to end on August 26, 2026 at 01:00 UTC.
- BitMart will close its operations officially on January 31, 2027 at 15:59 UTC, after which customers will have limited access to their accounts.
- BitMart has asked users to complete verification and make withdrawals by 05:00 UTC on August 26, while cautioning that some requests may face additional compliance checks.
Why it matters
BitMart said on July 26 that it would stop taking new deposits, sign-ups and orders that day at 01:30 UTC, and it has described what follows as an "orderly" shutdown [1][22]. Weeks later, its founder says he intends to report his own employees' unpaid-wage claims to law enforcement, and the proof of reserves the exchange promised on May 23 still has not appeared [12][10][11].
The mechanics are fixed. Spot and futures trading stop on August 26, 2026 at 01:00 UTC [3]. Users have been told to finish verification and withdraw by 05:00 UTC that day, with the caveat that some requests may attract additional compliance checks [9]. Operations formally end on January 31, 2027 at 15:59 UTC, after which customers get limited account access [4]. That leaves 158 days between the last trade and the last day [21], and, per the Bitcoin Foundation's July 27 breakdown, no disclosed time frame for withdrawals once operations cease and no bankruptcy filing [16].
The gap between the language and the ledger is where counterparties live. On May 23, BitMart attributed withdrawal problems to a volume-farming scheme across 239 connected accounts and said it would publish proof of reserves "at an appropriate time" [10]. That was 86 days before the August 17 post from an account operating under the name BitMart_zh, which tagged co-founder Sheldon and the official exchange account and claimed users still could not retrieve funds while many employees had not received their final month's pay [23][7]. On August 8, Xia said the company had not run away, told users to be careful about screenshots and leaks from current and former employees, and said the core team was working through an asset inventory and system maintenance [5]. He also denied any misappropriation of client funds [6][8]. Cryptobriefing reports he now plans police involvement and data forensics [12], which the publication reads as a review of internal communications, access logs and possibly transaction records [20], and which it calls unusual, since unpaid wages in most wind-downs are a liability a company acknowledges and negotiates [13].
Third parties have been less rhetorical. Whale Alert reported on August 10 that a co-founder of OpenGradient said his market-making team could not withdraw from BitMart and questioned whether the exchange was solvent; BitMart maintains withdrawals are still being processed [14][8]. A Hungarian firm has lodged a police complaint over roughly $80,000 in frozen assets, according to Cryptobriefing [15]. The same report puts the queue at more than 300 users an hour submitting withdrawal requests, which works out to more than 7,200 a day if that rate holds [24][25].
The comparison rivals are drawing is deliberate. MEXC announced a Hacken proof-of-reserves audit on August 14 showing reserve ratios above 100% across main assets and 288% for Bitcoin, and framed the disclosure against a continuing trend of exchange consolidation in 2026 [17]. BitMart carries history into this: the December 2021 hot wallet breach cost an estimated $150 million to $196 million, and Xia's pledge to compensate users helped the platform survive [18]. A venue founded in 2017, live since 2018, built on altcoin listings that larger platforms would not touch, is precisely the tier where the adjective and the audit part company [19][2].
Three things to watch. Whether any proof of reserves is published before the 05:00 UTC August 26 withdrawal cut-off [9][11]. Whether BitMart attaches a date to withdrawals in the 158-day window between the trading halt and formal closure [16][21]. And whether the Hungarian complaint or the founder's own police referral produces a filing that moves the asset inventory onto a record someone other than BitMart controls [15][12].
Information, not investment advice. This story is general information about companies and markets, drawn from cited reporting. It is not a recommendation to buy, sell or hold any security; check the cited sources before acting.
Clarity's read
What the record supports and how the coverage leans. The claims behind it follow.
Reality
- Evidence54
- Adoption48
- Hype gap+42
- Incentives72
- Confidence57
Claim ledger
Ranked by verification strength, evidence, and original report placement.
- [1]
On July 26 BitMart announced it would stop accepting new deposits, sign-ups or orders on that date at 01:30 UTC; the exchange announced its wind-down on July 26.
- [2]
BitMart is registered in the Cayman Islands and halted new user registrations immediately when it announced the shutdown.
- [3]
All futures and spot trading is expected to end on August 26, 2026 at 01:00 UTC.
- [4]
BitMart will close its operations officially on January 31, 2027 at 15:59 UTC, after which customers will have limited access to their accounts.
- [5]
On August 8, Sheldon said the company had not "run away" and would not, advised users to be careful about screenshots and leaks from present and former employees, and said the core team was working on an inventory of assets and system maintenance before the next step of an "orderly" shutdown.
- [6]
On August 8, Sheldon Xia publicly denied any misappropriation of funds, stating that his core team is conducting an asset inventory and processing withdrawal requests.
- [7]
On August 17, an account under the name BitMart (@BitMart_zh) publicly criticised the company's management, tagged co-founder Sheldon and the official exchange account, and claimed several users could not withdraw funds and many employees had not received their pay for the last month.
- [8]
BitMart has insisted withdrawals are still being processed, and Sheldon has denied any wrongdoing in relation to client funds.
- [9]
BitMart has asked users to complete verification and make withdrawals by 05:00 UTC on August 26, while cautioning that some requests may face additional compliance checks.
- [10]
On May 23, BitMart blamed its withdrawal problems on a volume-farming scheme involving 239 connected accounts and promised to make its proof of reserves public "at an appropriate time".
- [11]
Almost three months after the May 23 promise, BitMart had not released the proof of reserves.
- [12]
BitMart founder Sheldon Xia says he plans to involve law enforcement and pursue data forensics after employees confronted management over unpaid salaries.
- [13]
Cryptobriefing notes that escalating an employee salary dispute to police is unusual, because in most corporate wind-downs unpaid wages are a liability the company acknowledges and negotiates.
- [14]
Whale Alert reported on August 10 that a co-founder of OpenGradient said his market-making team was unable to withdraw money from BitMart and questioned whether the exchange was solvent.
- [15]
A Hungarian firm has lodged a police complaint over roughly $80,000 in frozen assets.
- [16]
In its July 27 breakdown, the Bitcoin Foundation noted that BitMart has not filed for bankruptcy and has not disclosed the time frame for users to continue withdrawals after operations cease.
- [17]
MEXC announced an August proof-of-reserves audit report by Hacken on August 14, reporting a reserve ratio of over 100% for all main assets including 288% for Bitcoin, and framed the announcement around a continuing trend of exchange mergers in 2026.
- [18]
BitMart suffered a security breach in December 2021, losing an estimated $150 million to $196 million from its hot wallets; Xia then committed to compensating affected users, a promise that helped the platform survive.
- [19]
BitMart was founded by Xia in 2017, has been operational since 2018, and positioned itself as a mid-tier exchange for a global audience, particularly smaller altcoin traders seeking listings that larger platforms would not touch.
- [20]
Cryptobriefing states the forensics angle likely means examining internal communications, access logs and potentially blockchain transaction records to determine whether employee claims match company records.
- [21]
There are 158 days between the August 26, 2026 trading halt and the January 31, 2027 formal closure.
- [22]
BitMart says it is preparing an "orderly" shutdown but has not publicly released the proof of reserves it promised in May.
- [23]
86 days elapsed between BitMart's May 23 proof-of-reserves promise and the August 17 public criticism.
- [24]
More than 300 users per hour are still submitting withdrawal requests.
- [25]
A rate of more than 300 withdrawal requests per hour implies more than 7,200 requests per day if sustained.
Sources
2 independent publishers whose own reporting we read for this story.
- cryptobriefing.comBitMart founder to report alleged employee claims to police
1 article · August 17, 2026
- cryptopolitan.comBitMart shutdown gets messy as staff speak out over unpaid wages
1 article · August 17, 2026
Topics and entities
Topics
- Custody and Counterparty Risk
- Proof of Reserves
- Crypto Exchange Wind-Down
- Exchange Consolidation
- Employee Wage Dispute